Automatic Renewal

What is Automatic Renewal?

We'd rather you spend more time finding your match and less time paying your bill. Therefore we will automatically renew your subscription when it is about to expire, via our simple automatic renewal system. This means:

  • You only have to make one easy, online transaction.
  • You can enjoy uninterrupted access to all your subscriber benefits.
  • The monthly rate of your subscription will remain unchanged for the lifetime of your subscription - future proofing you against any potential price increases.
  • After the initial period of your subscription, you'll automatically be billed monthly at the effective monthly rate associated with your original subscription choice.

For example, if you took out a 6 month subscription at £89.94, then after the initial 6 months your subscription will be automatically renewed monthly at the rate of just £14.99 per month: a saving of 50% on the normal 1 month rate! You will continue to qualify for this reduced rate until such time as you cancel your subscription.

Of course, once you've found your match you can cancel your subscription simply by clicking on the link on the Status page. (This will not affect your subscriber benefits, and you may continue to enjoy these until your subscription expires.)

How does Automatic Renewal apply to Discounts and Voucher Codes?

Promotional discounts and voucher codes only apply to the initial subscription period purchased. After this period, you'll automatically be billed at the effective monthly renewal rate associated with your original subscription choice.

What does Automatic Renewal apply to?

Only members who pay by card or PayPal are eligible for our automatic renewal scheme. Gift subscriptions, or payments made by other methods will not qualify for the automatic renewal scheme.

Cancelling Automatic Renewal

Please note, automatic renewal transactions may be processed up to 24 hours before your subscription's next renewal date - so if you want to cancel your automatic renewal, we do recommend that you do so at least 48 hours prior to your subscription's next renewal date to ensure that the cancellation is processed in time.

To cancel an automatic renewal, please visit your Subscription Status page.

Payment status and processing

You can check the status of your subscription at any time. Please note that your payments will be reflected on your credit or debit card statement as purchases from "Dating Lab Limited", the company who operates the site.

Refunds

As per our Terms and Conditions, refunds on subscriptions will be given at the discretion of the Company management.